At Sohm Analytical Services India Private Limited, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal and business information.

 

1. Information We Collect

We may collect the following information:

• Customer name, company name, and contact details.

• Billing and shipping addresses.

• Email address and phone number.

• Purchase Orders, Delivery Challans, and sample-related information.

• Payment and billing information.

• Test requests and related technical information.

 

2. Use of Information

The information collected is used to:

• Process testing requests and provide laboratory services.

• Prepare and issue quotations, invoices, and test reports.

• Deliver reports and return samples where applicable.

• Communicate regarding orders, payments, and services.

• Comply with applicable legal and regulatory requirements.

 

3. Confidentiality

All customer information, test results, and reports are treated as confidential. Information will not be disclosed to any third party except:

• With the customer's written consent.

• Where required by law or regulatory authorities.

• To trusted service providers such as courier companies, solely for service delivery.

 

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect customer information from unauthorized access, disclosure, alteration, or misuse.

 

5. Data Retention

Customer records, reports, and related documents are retained for the period required under applicable laws, regulatory requirements, and the Company's record retention policy.

 

6. Third-Party Services

Where third-party service providers (such as courier or email service providers) are used, Sohm Analytical Services I Pvt. Ltd. is not responsible for their independent privacy practices.

 

7. Customer Rights

Customers may request correction or updating of their personal information by contacting us. Such requests will be processed in accordance with applicable laws.

 

8. Policy Updates

Sohm Analytical Services I Pvt. Ltd. reserves the right to amend this Privacy Policy at any time. The latest version will be available on our website.